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West Virginia

Consumer Connect

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Welcome to the West Virginia ADRN!
To locate providers that service your area, click on Find Organizations in the panel to the left.  A new screen will open, where you should select the needed service from the Services dropdown list. Next, enter your county name in the Areas Served field, then click Search to  produce a list of organizations that will provide that service in your area.  You can also do a geographical search by using the zip code or location search features; however, providers that appear in those results may not service your area. For detailed instructions see Search by Areas Served Instructions or Search by Zip Code Instructions.

The West Virginia Aging & Disability Resource Network (ADRN) and our partner agencies are a bridge to available resources to assist you and your family with questions about long-term care services and supports that may allow you or your loved one to remain at home and active in the community for as long as possible.  At the ADRN, you will find professionally trained staff that can answer your questions about programs and other resources available in your area, how to access these services, and can also assist you in applying for those programs and supports that best suit your independent living and long-term care needs. 

The ADRN is a state-funded resource and is a division of the West Virginia Bureau of Senior Services.  There is a wide-ranging list of resources available to you on our web site.  This list is offered for informational purposes and to assist you.  The West Virginia Bureau of Senior Services does not endorse or recommend any agency or business listed.  The help that you receive from the ADRN will empower you to make informed choices and decisions regarding long-term care.  It is recommended that you contact an ADRN partner for more specific information and for a comprehensive assessment of your needs.  You can also visit our on-line resource database to see what services are available to meet your needs.
Services offered at the ADRN are available to anyone, at no charge, regardless of age or income.  For more information, please call toll-free 1-866-981-2372, or click here for the ADRN partners that serve your area.  
Hotline Numbers for Those Needing Confidential Assistance and Support
is West Virginia’s emotional strengthline for COVID-19 related stress.

Call: 1-877-HELP304
Text: 877-435-7304

HELP4WV provides immediate help for any West Virginian struggling with an addiction or mental health issue.

Call: 844-HELP4WV
Text: 844-435-7498

Children’s Crisis and Referral Line helps interrupt behavioral health crises and connects families and youth with behavioral health services in their communities. 
Call: 844-HELP4WV
Text: 844-435-7498

National Suicide Prevention Lifeline is a national network of local crisis centers that povides free and confidential emotional support to people in suicidal crisis or emotional distress.
Call: 800-273-TALK (8255)

Choosing a Medigap Policy

     October 2021 Medigap -SHIP-SMP materials.pdfOctober 2021 Medigap -SHIP-SMP materials.pdf

Emergency Preparedness - Keep Yourself, Family, and Neighbors Safe Before and After Flooding

     Flood Preparedness.pdfFlood Preparedness.pd
Consumer Financial Protection Bureau (CFPB Launches Rental Assistance Finder to Help Renters and Landlords)

Troubleshooting Medicare Coverage Problems  

    July 2021 Medicare Minute Handout (Troubleshooting Medicare Coverage Problems).pdfJuly 2021 Medicare Minute Handout (Troubleshooting Medicare Coverage Problems).pdf  
Emergency Broadband Benefit - Helping Households Connect During the Pandemic

Emergency Broadband Benefit.pdfEmergency Broadband Benefit.pdf  
Medicare Cost Assistance Programs

What is the Medicare Savings Program? What is Extra Help?
May 2021 Medicare Minute Handout Medicare Cost Assistance Programs.pdfMay 2021 Medicare Minute Handout Medicare Cost Assistance Programs.pdf
COVID-19 Funeral Assistance

FEMA will provide financial assistance for COVID-19-related funeral expenses incurred after January 20, 2020.

     Click here for more information.
Mountaineer Rental Assistance Program

The Mountaineer Rental Assistance Program is now open and accepting applications.  

     Visit their website. is a collection of resources, tools, and people to help students with disabilities through the journey from youth to adulthood
WV Division of Rehabilitation Services (WVDRS)

     WVDRS Contact Information and Map.pdfWVDRS Contact Information and Map.pdf   

     WVDRS High School Outreach.pdfWVDRS High School Outreach.pdf   

     WVDRS College Outreach.pdfWVDRS College Outreach.pdf  
Mini Food Pantries (Blessing Boxes) in West Virginia

The list is available in our Knowledge Center under Everyday Needs.

Knowledge Center - Everyday Needs  
SMP Scam Watch_ COVID19 Vaccine 1.png 
Medicare Fraud - Prevent, Detect, Report

     Senior Medicare Patrol

Application for COVID Testing Coverage

Covid 19 Testing Medicaid Coverage.pdfCovid 19 Testing Medicaid Coverage.pdf

How to Contact Social Security During the Pandemic

Local Social Security offices are closed during the pandemic, but they are available to help you over the phone. This link will take you to the Social Security Office Locator
where you can find the phone number for your local office.

West Virginia Added to Innovative SNAP Online Pilot Program
       USDA is Expanding Access to Innovative Online Food Purchase Program

Caring for Someone with COVID-19 at Home
     Information from CDC

COVID-19 Fact Sheets in 35 Languages
     Covid-19 Health Literacy Project

Economic Impact Payments (Stimulus Checks) for Non-Tax Filers

If someone drew Social Security (SSDI, retirement, Widow's, SSI) in 2018 or 2019 but did not file taxes due to income being below tax filing thresholds, they will still automatically receive the Economic Impact Payments without having to do anything and the payment will be deposited to the account in which they receive their Social Security checks.

However, if they have qualifying children under 17, it is recommended that they go to the IRS’ new webtool for Non-Filers to enter their information so they can also claim/receive the dependent child payments.

Also, if someone did not file taxes in 2018 or 2019 and did not start drawing Social Security benefits until 2020, they will need to go to the IRS’s Non-Filers website to enter their information to receive a payment.

Please see the below link from Social Security for further information about these updates. As a reminder, Social Security and the IRS are not going to call individuals regarding their Economic Impact Payments such calls are scams! The only official place to get information/file for payment for non-filers is the IRS website: This is also the place for people to go to see if they are eligible for a payment, and soon to check the status of your Economic Impact Payment.

SERVICES FOR SENIORS DURING THE COVID-19 (Coronavirus) CRISISIf you are looking for information on what senior services are available during the COVID-19 crisis, contact your local county aging provider (senior center). The link below will direct you to the County Aging Provider page on the West Virginia Bureau of Senior Services website.

County Aging Providers (Senior Centers

SAMHSA’s (Substance Abuse and Mental Health Services Administration) Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

The Disaster Distress Helpline, 1-800-985-5990 is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor. 




Notice a Missing Provider Click Here
Alphabetical Listing

Quickly find a service provider alphabetically by clicking on the first letter of the service provider's name.

Search by Keyword
Quickly find a service provider by entering key words (such as name, service or ZIP Code) and then press "Search".
Find organizations that can help you with your needs.
  1. Enter your key word(s) in the box below. One key word is required.
    Examples: "Adult day care", "meals".
  2. Enter your ZIP Code.
  3. Enter the number of miles from your ZIP Code that you wish to search. If no miles are entered, then only organizations within the ZIP Code will be returned.
  4. Select a service that you are looking to receive information on. This can be left blank.
  5. Click on the "Search" button.
Find organizations that can help you with your needs.
  1. Enter your key word(s) in the box below. One key word is required.
    Examples: "Adult day care", "meals".
  2. Enter the location(s) that the desired providers will be serving.
  3. Select a state that the desired providers will be serving.
  4. Select a service that you are looking to receive information on. This can be left blank.
  5. Click on the "Search" button.
Enter a keyword such as a provider name.
Leave the Distance blank to search only in your ZIP Code
Would you like to search for an organization in another state? Simply select the state from the drop down box.
Select the area type that you would like to search
Selecting a service category will return only those organizations that offer products and services for your selected service category, helping you narrow your relevant search results.


Click on a provider name for more information