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West Virginia

Glossary of Terms
Consumer Connect

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Outreach:

​Intervention with individuals initiated by an agency or organization for the purpose of identifying potential clients (or their caregivers) and encouraging their use of existing services and benefits.

 

Other Paid Professional Staff:

​Personnel who are considered professional staff who are not responsible for overall agency management or direction setting, but carry out key responsibilities or tasks associated with the state or area agency including planning, development, administration, access/care coordination and service delivery.