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West Virginia

Glossary of Terms
Consumer Connect

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Access Assistance:

A service that assists caregivers in obtaining access to the services and resources that are available within their communities. To the maximum extent practicable, it ensures that the individuals receive the services needed by establishing adequate follow-up procedures.


Adult Day Care/Health:

Personal care for dependent elders in a supervise, protective and congregate setting during some portion of a day. Services offered in conjunction with adult day care/ adult day health.


Agency Executive/Management Staff:

​Personnel such as SUA director, directors of key divisions and other positions which provide overall leadership and direction for the state or area agency on aging.


Assisted Transportation:

​Assistance and transportation, including escort, to a person who has difficulties (physical or cognitive) using regular vehicular transportation


Case Management:

Assistance either in the form of access or care coordination in circumstances where the older person is experiencing diminished functioning activities, personal conditions or other characteristics which require the provision of services by formal service providers or family caregivers. activities of case management include such practices as accessing needs, developing care plans, authorizing and coordinating services among providers and providing follow-up and reassessment as required.



​Assistance such as heavy housework, yard work or sidewalk maintenance for a person.


Congregate Meal:

​A meal provided to a qualified individual in a congregate or group setting.



​Counseling to caregivers to assist them in making decisions and solving problems related to their caregiver roles. This includes counseling to individuals, support groups, and caregiver training (of individual caregivers and families).


Home Delivered Meal:

​A meal provided to a qualified individual in his/her place of residence



​Assistance such as preparing meals, shopping for personal items, managing money, using the telephone or doing light housework.


Information and Assistance:

​A service that: (A) provides individuals with information on services available within communities; (B) links individuals to the services and opportunities that are available within the communities; (C) to the maximum extent practicable, establishes adequate follow-up procedures.


Information Services:

​A service for caregivers that provides the public and individuals with information on resource and services available to the individuals within their communities.


Legal Assistance:

​Legal advice, counseling and representation by an attorney or other person acting under the supervision of an attorney.


Legal Assistance Development:

​Activities carried out by the state "Legal Assistance Developer" that are designed to coordinate and enhance state and local legal services and elder rights programs.


Nutrition Counseling:

​Individualized guidance to individuals who are at nutritional risk because of their health or nutrition history, dietary intake, chronic illnesses, or medications use, or to caregivers. Counseling is provided one-on-one by a registered dietician, and addresses the options and methods for improving nutrition status.


Nutrition Education:

​A program to promote better health by providing accurate and culturally sensitive nutrition, physical fitness, or health (as it relates to nutrition) information and instruction to participants, caregivers, or participants and caregivers in a group or individual setting overseen by a dietician or individual of comparable expertise.



​Intervention with individuals initiated by an agency or organization for the purpose of identifying potential clients (or their caregivers) and encouraging their use of existing services and benefits.


Other Paid Professional Staff:

​Personnel who are considered professional staff who are not responsible for overall agency management or direction setting, but carry out key responsibilities or tasks associated with the state or area agency including planning, development, administration, access/care coordination and service delivery.


Personal Care:

​Personal assistance, stand-by assistance, supervision or cues.


Respite Care:

​Services which offer temporary, substitute supports or living arrangements for care recipients in order to provide a brief period of relief or rest for caregivers. Respite Care includes: (1) In-home respite (personal care, homemaker, and other in-home respite); (2) respite provided by attendance of the care recipient at a senior center or other nonresidential program; (3) institutional respite provided by placing the care recipient in an institutional setting such as a nursing home for a short period of time as a respite service to the caregiver; and (for grandparents caring for children) summer camps.


Supplemental Services:

​Services provided on a limited basis to complement the care provided by caregivers. Examples of supplemental services include, but are not limited to, home modifications, assistive technologies, emergency response systems, and incontinence supplies.



​Transportation from one location to another. Does not include any other activity



​An uncompensated individual who provides services or support on behalf of older individuals.